• Cloudera Cloudera

  • Los servicios de Cloudera Support


    Cloudera Support es su socio estratégico para adoptar correctamente las soluciones de Cloudera y conseguir resultados basados en datos. Ofrecemos experiencia, tecnologías y herramientas de nivel empresarial para optimizar los resultados, reducir los costes y resolver casos más rápido.
     

    Asistencia para la nube privada de CDP


    Los siguientes servicios se aplican a los clientes de la nube privada de CDP con suscripciones nuevas o renovadas. La asistencia de nivel empresarial está incluida en el precio de la nube privada de CDP. Para productos anteriores, consulte los términos y condiciones existentes.

     

    Standard

    Business

    Business Select

    Community

    Access a robust community of your peers to answer questions and share best practices

     

     

     

    Documentation

    Leverage guides, quick starts, manuals, and best practices broken down by product and by task

     

     

     

    Knowledge base

    Information curated by support experts based on real-world experience derived from support cases

     

     

     

    Updates and patches

    Major and minor version upgrade entitlements and access to critical security releases

     

     

     

    Diagnostic bundles and validations

    Predictive alerting based on advanced diagnostic data 

     

     

     

    Initial response SLO

    Get quick responses and solutions from our experts 

    8x5

    24x7

    24x7

    (Enhanced SLOs)

    Portal-based escalation capability

    Raise the urgency of your tickets through our online portal

     

     

     

    Local language support

    (Japanese, Mandarin,Korean)

     

     

    8x5

     

    8x5


    Asistencia para la nube pública de CDP


    Los siguientes servicios se aplican a los clientes de la nube pública de CDP. La asistencia de nivel empresarial está incluida en el precio de la nube pública de CDP. Para productos anteriores, consulte los términos y condiciones existentes.

     

    Business

    Community

    Access a robust community of your peers to answer questions and share best practices

     

    Documentation

    Leverage guides, quick starts, manuals, and best practices broken down by product and by task

     

    Knowledge base

    Information curated by support experts based on real-world experience derived from support cases

     

    Updates and patches

    Major and minor version upgrade entitlements and access to critical security releases

     

    Diagnostic bundles and validations

    Predictive alerting based on advanced diagnostic data 

     

    Initial response SLO

    Get quick responses and solutions from our experts 

    24x7

    Portal-based escalation capability

    Raise the urgency of your tickets through our online portal

     

    Local language support

    (Japanese, Mandarin,Korean)

     

    8x5

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