Los servicios de Cloudera Support
Cloudera Support es su socio estratégico para adoptar correctamente las soluciones de Cloudera y conseguir resultados basados en datos. Ofrecemos experiencia, tecnologías y herramientas de nivel empresarial para optimizar los resultados, reducir los costes y resolver casos más rápido.
Asistencia para la nube privada de CDP
Los siguientes servicios se aplican a los clientes de la nube privada de CDP con suscripciones nuevas o renovadas. La asistencia de nivel empresarial está incluida en el precio de la nube privada de CDP. Para productos anteriores, consulte los términos y condiciones existentes.
Standard |
Business |
Business Select |
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Community Access a robust community of your peers to answer questions and share best practices |
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Documentation Leverage guides, quick starts, manuals, and best practices broken down by product and by task |
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Knowledge base Information curated by support experts based on real-world experience derived from support cases |
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Updates and patches Major and minor version upgrade entitlements and access to critical security releases |
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Diagnostic bundles and validations Predictive alerting based on advanced diagnostic data |
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Initial response SLO Get quick responses and solutions from our experts |
8x5 |
24x7 |
24x7 (Enhanced SLOs) |
Portal-based escalation capability Raise the urgency of your tickets through our online portal |
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Local language support (Japanese, Mandarin,Korean) |
8x5 |
8x5 |
Asistencia para la nube pública de CDP
Los siguientes servicios se aplican a los clientes de la nube pública de CDP. La asistencia de nivel empresarial está incluida en el precio de la nube pública de CDP. Para productos anteriores, consulte los términos y condiciones existentes.
Business |
|
Community Access a robust community of your peers to answer questions and share best practices |
|
Documentation Leverage guides, quick starts, manuals, and best practices broken down by product and by task |
|
Knowledge base Information curated by support experts based on real-world experience derived from support cases |
|
Updates and patches Major and minor version upgrade entitlements and access to critical security releases |
|
Diagnostic bundles and validations Predictive alerting based on advanced diagnostic data |
|
Initial response SLO Get quick responses and solutions from our experts |
24x7 |
Portal-based escalation capability Raise the urgency of your tickets through our online portal |
|
Local language support (Japanese, Mandarin,Korean) |
8x5 |